Customer Care and Help Center

COVID-19

Due to the current situation with the Coronavirus (COVID-19), will I receive my order on time?

Business is up and running as usual here at Forever My. As for now, and until further update, all orders should arrive on time as mentioned on the estimated delivery date.

For extra precautions, we added two extra days to the estimated delivery date.

We are tracking all parcels and in touch with all the courier companies to make sure all is running smoothly.

How does our company make sure all of our jewelry are in a safe and healthy environment?

The health and safety of our customers and employees is paramount to everything we do. As such, all of our offices and factories are being cleaned and disinfected on a regular basis.

All of our employees have been sanitized prior to any contact with the jewelry. Each jewelry is carefully cleaned, disinfected, and polished before it is packed and shipped.

We are closely monitoring this developing situation and making adjustments as necessary to ensure a sterile and safe work environment.

SHIPPING AND DELIVERY

Do you ship internationally?

Yes, we offer international shipping to most countries. This is the full list of the countries we ship to:

Argentina
Australia
Austria

Belgium
Brazil

Canada
Chile
Costa Rica
Croatia
Cyprus
Czech Republic

Denmark
Dominican Republic

Ecuador
Estonia

Finland
France

Germany
Greece

Hong Kong
Hungary

Iceland
India
Ireland
Israel
Italy

Jamaica
Japan

Latvia
Lithuania
Luxembourg

Malta

Netherlands
New Zealand
Norway

Poland
Portugal
Puerto Rico

Romania

Scotland-UK
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland

Taiwan
Thailand
Turkey

United Kingdom
United States
Uruguay

Venezuela

What shipping methods do you use and what are the costs?

How can I track my order?

Tracking your order is simple. Just visit our Order Tracking page and enter your Order ID and your email address.

MY ORDER

How Do I Track My Order?

I need to change my shipping address

You may change your address before your order is shipped. If you need to do this, please contact us and we will make the necessary changes or updates to our files.

I wish to change an order after placing it

Please contact our customer care team if you’ve already placed an order but chose the wrong item or need to alter the personalization details.
Since we start creating your personalized jewelry as soon as we get your order, a 30% restocking fee may be incurred if you notify us later than 12 hours from the time of your purchase.
Please note that any change might postpone the estimated delivery date.

I want to cancel my order. What should I do?

Once your order has been submitted we will immediately begin production on the items.

Due to the fact that each item is unique and customized, you will be refunded a 70% of the original item price as it cannot be restocked. If you have any question about canceling your order do no hesitate to contact us.

I didn’t receive a confirmation email. What should I do?

You should receive an “Order Confirmation” email right after you complete your purchase. In this email, you will find your order details and Order ID which you can use to track your items through our Order Tracking system. Please carefully review your order and double check the shipping address.
If you don’t see our email in your Inbox, please check your junk/spam folder and make sure you add Care@forevermy.com to your email address book.

PAYMENT

How Does the Purchase Appear On My Billing Statement?

You can find the charge for your purchase by the amount you paid and the name “ForeverMy.com".

Which payment methods are available?

At forevermy.com, we accept major credit cards. You can also purchase items through PayPal. Please visit our Payment page for more details or click the “Proceed to Checkout” button and select your country.

How can I use a promotional code?

You can easily apply a promotional code to your purchase. Simply enter the code in the field labeled “Promotional Code” at checkout and click the “Apply” button.

What should I do if my Promotional Code doesn’t work?

Please contact our customer care team if you’re promotional code doesn’t work.

Can I use more than one promotional code on my order?

No, only one promotional code, coupon or voucher can be applied to a purchase.

I can’t complete my purchase using my PayPal account details. What should I do?

If you are having trouble completing your purchase with your PayPal account, please contact our customer care team and have the details of your order available. We’ll email you with a PayPal Payment Request which will allow you to complete your purchase.

I received a ‘Payment Didn’t Go Through’ message. What should I do?

First, check that you entered your billing information correctly. If your billing information is correct, please try to pay via PayPal which you can use even if you are not a registered PayPal member.
If the problem persists, please try waiting a few hours and entering your information again or try a different credit card.

HOW TO PLACE AN ORDER

How can I place an order?

It couldn’t be easier to place an order. Just follow these simple steps:

Choose the item you want to purchase and complete all of the information boxes on the right-hand side of the screen on desktop, and below the item image on mobile. This is where you will include all of the personalization details for your jewelry.
After you’ve added all of the information, click the blue “Add to Cart" button.
When you are finished choosing the items you wish to purchase, click on “My Cart" on the top of the menu.
Choose your shipping method.
Click the “Proceed to Checkout” button and complete your purchase with your preferred payment method on our secure page.
After you’ve completed your purchase, check your email for a confirmation email.

How can I add a special request for my order?

If you have a special request, please explain detail it in the ‘Comments’ box at the end of the Shopping Cart. We’ll make sure we create your personalize piece of jewelry according to your comments. If you have any questions or concerns about your special request, please contact our customer care team.

How do I know what chain length to choose?

You can easily decide which chain length to order by visiting our Chain Length Guide.

Is the pendant included in the chain length?

No, the pendant is not included in the chain length. You can find the perfect length chain by visiting our Chain Length Guide.

How big are the pendants for necklaces or bracelets?

The sizes of our pendants vary depending on the necklace style. You can easily find the exact size of the pendant you want to buy by clicking on the product description box. Our smaller mother name pendants average in size from 0.7-1.5” (2 – 4 cm) but most of our pendants range from 0.75”-2” (2 – 5 cm).
Please note the length of some pendants is determined by the length of the inscription.

How to choose my bracelet size?

How to choose my ring size?

How can I track my order?

Can I include special characters, punctuation marks, and numbers?

You can include special characters such as $, #, @, &, etc. when placing your order. If you are not sure about the character you want to include or have another special request, please contact our customer care team.

Do you use real precious metals for your jewelry?

Yes. We work with government certified vendors to purchase all of our precious metals. Our jewelry is made from 0.925 Sterling Silver (unless stated otherwise) and our solid gold jewelry has a purity level of 9k, 10k, 14k or 18k as indicated in the product description.

Are your products nickel free?

Except for our white gold products, all of our pieces are 100% nickel free.

RETURN AND REFUNDS

Return and Refund Policy

Most of our items may be returned within 100 days of delivery if they are unworn. Please click here to see our detailed return and cancellation policies.

I received an incorrect chain length

We would be more than happy to send you a new chain if we sent you the incorrect chain length. With a pair of pliers, you can simply replace the chain.
If you mistakenly ordered the wrong chain size, you can purchase a new chain which is the length you wish. Please contact our customer care team, and someone will help you order the length you want.

I received an incorrect ring size

If you try on your ring and it is the wrong size, contact our customer care team, and we’ll tell you how to send your ring back to us to be resized. We’re happy to resize your ring up to on size at no charge.

My Item Is faulty

If your item arrived faulty, please take a picture of the damage and contact our customer care team. We’ll tell you how to send us the picture of your faulty item and will solve the problem. We want you to love your purchase!

I’m not satisfied with my purchase. What should I do?

If you are unhappy with your item, please contact our customer care team so we can address the problem. Please make sure you read our full Return and Cancellation Policy.

There’s a mistake in my order. What should I do?

Please take a picture of the mistake and email us with an explanation of the problem and the image. This way we can see what the mistake is and work to resolve the problem.

Warranty Conditions

All Silver, Gold Plated and Rose Gold Plated items are automatically covered with a 6 month period. Any damage during this time will be covered. Gold and Diamond items have a warranty of 1 year, which can be purchased when you select your item. Any damage that occurs during this year will be covered. Please note the warranty does not cover lost or stolen cases.

SECURITY & PRIVACY

What are your Terms and Conditions?

Read about our Secure Shopping

What is your privacy policy?

We take your privacy seriously and do everything we can to respect it. When you register at forevermy.com, you will be asked to submit personal data including your name and contact details. Your personal information is safeguarded by forevermy.com and will never be disclosed to any unauthorized third party. We will never trade, transfer, rent or sell your personal information to any third party.
All information gathered by a “cookie” on our website or submitted through our website is used only by forevermy.com and is kept to record your purchases and send you special promotional offers. Please note that we use “cookies” on our site. These “cookies” track the pages you visit on our website and remember who you are so the next time you visit us there is no need for you to re-register.