Your item is being produced according to the shipping method you chose when placing your order.
Tracking Your Order
Click here to track your order status. If you haven’t received a shipping notification, your order is still
in production.
Shipping Notification
Once your product is on its way we’ll send you a Shipping Confirmation email that states your delivery date and tracking number, depending on the shipping method you chose.
Click here to track your order. All you need is your Order ID and email.
Please make sure to enter the exact email address that was used to place your order.
If you are having trouble tracking your order, please contact us.
If your postal tracking number isn’t working, please allow up to 48 hours and try again.
Sometimes the information on the shipping websites takes longer than usual to show updates.
Late Package
If your order delivery date has passed and you still haven't received your package, we recommend that you try the following (it’s proven helpful to other customers in the past):
- Check your shipping details on the Order Confirmation and make sure they’re correct.
- Ask other members of your household if they have accepted the package, as this is a common occurrence.
- Check (if applicable) with your doorman, by your garage, or perhaps a side door.
Orders are sometimes left there by the postal service.
- Ask your local post office if they can provide any further information on the whereabouts of your package and be sure to have your tracking number with you on hand.
Please note that if your order is being shipped outside United States shipping timeframes may run differently.
If you are still unable to locate your order, please contact our Customer Care Team for assistance.
