At Forever My, we make every effort to ensure that your items are exactly as you want them. However, if your piece
of jewelry has an error or arrived to you damaged, please contact our
Customer Care Team immediately and we'll do our utmost to recreate it to your full satisfaction.
Return Policy
If you are not 100% satisfied with your product, new, unworn items can be returned to Forever My within 100 days of delivery. Non-personalized pieces are eligible for a full refund, if within 30 days of delivery.
Personalized jewelry pieces are made specially for you; therefore, can either be returned for exchange or store credit.
Damaged Item:
- Visit our ‘Contact Us’ page, select ‘Inquire about received order’ and proceed the relevant category from the dropdown menu (My item is damaged/There is a mistake in my order/Something is missing, etc.).
- Attach a clear image of the damaged item and describe the matter.
- You can return your item for a full refund within 30 days of delivery.
Cancellation Policy
- Once your order has been submitted we are immediately beginning the process of production of your personalized items.
- Since each item is uniquely made for our customers and we start production straight away, please let us know up to 2 hours after placing your order if you want to cancel it. Please be advised that after 2 hours, we are able to offer either exchange or store credit. To cancel your order, please contact our
Customer Care Representatives
- Cancellation is only possible before item has shipped.
- Cancellations will be processed on the day we receive your cancellation request.
Forever My reserves the right to make any amendments to this policy at any time. Notification of any changes will be
published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our
Customer Care Representatives.
