Free Shipping

EXTENDED RETURN POLICY ON ALL ITEMS

SECURE PAYMENT

  • Need help?
  • Track My Order
Personalized Jewelry by Forever My
Personalized Jewelry by Forever My
TRENDING
  • Most Gifted
  • Birthstones
  • Mother's Jewelry
  • Hearts
  • Discs & Circles
  • Infinity
  • Fine Jewelry
JEWELRY
  • New In
  • Necklaces
  • Bracelets
  • Rings
GIFTS
  • Mother's Jewelry
  • Father's Jewelry
  • Kid's Jewelry
  • Most Gifted
  • Diamonds
  • Birthday
  • For Grandma
  • Gifts Under $100
  • Love & Couple's
COLLECTIONS
  • Discs & Circles
  • Infinity
  • Hearts
  • Birthstones
  • Hand Stamped
  • Fine Jewelry
STONES & METALS
  • Gold
  • Gold Plated
  • Sterling Silver
  • Rose Gold Plated
  • Birthstones
  • Diamonds
SALE
  • SALE - Up to 50% off
NEED HELP?
  • Track your Order
  • Shipping Information
  • Jewelry Size Guide
  • Home >
  • Help Center >
  • Change Order Details
Help Center
Product & General
Tracking & Shipping
Change Order Details
Returns & Cancellations
Payments & Promos
Contact Us
Track My Order
TRACK ANOTHER ORDER

Change Order Details

How do I change my shipping address?

To change your address before an order has shipped, please contact us

           Image

with the following details and we’ll update them accordingly:

  • Street address with apartment number
  • City
  • Country
  • Postcode

We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized jewellery for shipping.

How can I change my order after placing it?

Any changes made to an order while it is still during production will happily be accommodated, free of charge. To avoid having your order arrive late, we advise against making changes during popular national events and holidays.

How do I change my inscription?

If you already placed your order but selected the wrong product or want to change the personalization details, please contact our Customer Care Team.

We’ll be more than happy to modify your order, at no extra charge, as long as it hasn’t shipped.

Please select the option shown below:

           Image

I paid for my order using PayPal and I didn’t see where to fill my shipping address
If you purchased your order using PayPal, we will ship your jewelry to the address connected to your PayPal account. If you want to receive it at a different address, please contact us informing your Order ID number and the new address details.

When contacting us, please select the option shown below:


Image


We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized jewelry for shipping.
How do I change the size/ length of my jewelry?

If your order is still in production and you would like to change the size of the chain, all you need to do is contact us with the correct chain length and we will make the change for you if it is still possible.

My address on my shipping confirmation is incorrect, what should I do?

You may have been really excited to place your order and missed a slight detail. We can relate ;)

But don't worry, we can usually fix this for you.

If you forgot to include an apartment number, or if there is a slight typo in the address, the order will most likely return to us. Once it does we can easily update the shipping address for you and resend it. Please contact us with the following details:

  • Name (including street, number, apt number, or PO Box)
  • City
  • Postcode
  • Country

 You can use your tracking number to see if the package has returned to us.

Unfortunately, sometimes the order gets lost in the mail and does not return to us. If this happens please contact us and we’ll do our best to assist.

How do I add another item to my order?

Perhaps you continued browsing through our site and found another wonderful piece of jewellery that you simply MUST have. We get it.

In order to add an item you’ll need to place a new order, but we can combine them into one shipment so that your items arrive together.

All you need to do is  contact us

and select the option shown below:

           Image

Please note that by shipping both orders together, your estimated delivery time will be slightly delayed.

We Offer
  • Free shipping on all US orders

    Free shipping on all US orders

  • 100 Days Return

    100 Days Return

  • Personalized With Love

    Personalized With Love

  • Secure Payment

    Secure Payment

What Our Customers Have to Say
  • review2
    Simply perfect
    The package was presented nicely, arrived on time and s beautiful product. Highly recommend and will order again. Thankyou. Janine D. Solihull. United States
  • review3
    So easy!!
    I'm just starting to shop on line and your site was a breeze Cathy S. Massapequa. United States
  • review4
    Very pleased!!
    quality jewelry and it was delivered on time! Jacob V. Winchester. United States
  • review5
    Thank you!
    I was looking for a necklace for my mom. Found the perfect one for her style! a gift she will cherish the rest of her life! Charity M. Springdale. United States
  • review1
    Very happy!
    Was great received on the day you said it would be there. Jerry V. Wayne. United States
  • review2
    Simply perfect
    The package was presented nicely, arrived on time and s beautiful product. Highly recommend and will order again. Thankyou. Janine D. Solihull. United States
  • review3
    So easy!!
    I'm just starting to shop on line and your site was a breeze Cathy S. Massapequa. United States
  • review4
    Very pleased!!
    quality jewelry and it was delivered on time! Jacob V. Winchester. United States
  • review5
    Thank you!
    I was looking for a necklace for my mom. Found the perfect one for her style! a gift she will cherish the rest of her life! Charity M. Springdale. United States
  • review1
    Very happy!
    Was great received on the day you said it would be there. Jerry V. Wayne. United States
  • review2
    Simply perfect
    The package was presented nicely, arrived on time and s beautiful product. Highly recommend and will order again. Thankyou. Janine D. Solihull. United States
  • review3
    So easy!!
    I'm just starting to shop on line and your site was a breeze Cathy S. Massapequa. United States
  • review4
    Very pleased!!
    quality jewelry and it was delivered on time! Jacob V. Winchester. United States
  • review5
    Thank you!
    I was looking for a necklace for my mom. Found the perfect one for her style! a gift she will cherish the rest of her life! Charity M. Springdale. United States
    SUBSCRIBE & SAVE
    JOIN OUR EMAIL LIST & SAVE 15% OFF
    NEED HELP?
    • Customer Care
    • Order Tracking
    • Shipping information
    • Return policy
    • Jewelry Sizing guide
    ABOUT
    • Terms and conditions
    • Privacy Policy
    • Payment
    • About us
    CONNECT WITH US
    VisaMastercardAmexPayPalKlarnaApple PayDinersDiscoverSSL

    Copyright © 2009-2023 forevermy.com

    All rights reserved.